Glossary of Healthcare Operations Terms

a

Access Management
Access management in healthcare focuses ensuring safe,...
Administrative Ease
Administrative ease in healthcare refers to measures or...
Alarm Fatigue
Alarm fatigue occurs when healthcare professionals become...

c

Clinical Privileges
Clinical privileges are specific authorizations granted to...
Compliance
Compliance in healthcare refers to the adherence to laws,...
Compliance Officer
A compliance officer is an individual within an...
Contract Management
Contract management in healthcare is the systematic...
CTM (Contingent Talent Management)
CTM, also known as contingent talent management is the...
Culture of Safety in Healthcare
A culture of safety culture can be described as the shared...
CVO (Credentials Verification Organization)
A CVO is an entity that specializes in verifying and...

e

Employee Engagement
Employee engagement refers to the level of enthusiasm,...

g

GRC (Governance, Risk Management, and Compliance)
GRC refers to the framework and processes that...
Group NPI (Group National Provider Identifier)
Group NPI is a unique identification number assigned to...

h

Healthcare Burnout
Healthcare burnout is a state of emotional and physical...
Healthcare Informatics
Informatics is the interdisciplinary field that focuses on...
Healthcare Quality Management (HQM)
Healthcare quality management involves systematic efforts...
High Reliability Organization (HRO)
A high reliability organization is an entity, often in...
HIPAA (Health Insurance Portability and Accountability Act)
HIPAA is a U.S. federal law that establishes privacy and...
Hospital Performance Metrics
Hospital performance metrics are quantifiable measures used...

i

IDN (Integrated Delivery Network)
Integrated delivery networks, or health systems, are...
Incident Reporting
Incident reporting is the act of documenting all incidents,...
Integrated Healthcare Delivery
Integrated healthcare delivery refers to a coordinated...
Interoperability
Interoperability refers to the ability of different...

l

Locum Tenens
Locum tenens is a Latin phrase that translates to...

m

Medical Staff Services
Medical staff services departments in healthcare...
Multidisciplinary Healthcare
Multidisciplinary healthcare involves the collaboration of...

n

Network Provider
A network provider is a healthcare facility or professional...
NPI Number (National Provider Identifier Number)
An NPI number is a unique 10-digit self-enumerated...
Nurse Fatigue
Nurse fatigue is a state of physical and mental exhaustion...
Nurse to Patient Ratio
Nurse to patient ratio is a critical metric indicating the...

p

Patient Outcomes
Patient outcomes refer to the results or consequences of...
Payer Enrollment
Payer enrollment is the process by which healthcare...
Payvider
A payvider, or payment provider, is a healthcare entity...
Physician Credentialing
Physician credentialing is the process of verifying and...
Privileging
Privileging grants healthcare professionals specific...
Provider Data Management
Provider data management involves maintaining accurate and...

q

Quality Management
Quality management is a systematic approach to ensuring...
Quality Metrics
Quality metrics are quantifiable measures used to assess...

r

Risk Management
Risk management involves identifying, assessing, and...

s

Safety Goals
Safety goals are specific objectives and targets set by...
Social Determinants of Health (SDoH)
Social determinants of health are non-medical factors such...
Spend Analytics
Spend analytics is the process of analyzing an...
Spend Management
Spend management involves the strategic control and...

t

Telehealth
Telehealth enables the ability to connect patients with...
Telemedicine
Telemedicine specifically refers to the remote diagnosis...

v

Value Analysis
Value analysis is the ability to evaluate available...
Vendor Compliance
Vendor compliance refers to the adherence of suppliers and...
Visitor Management
Visitor management in healthcare involves implementing...