SSM Health Purchased Services Transcription Savings

Stronger performance metrics and reduced surcharge rates achieved annual purchased services savings.

18 Facilities  |  3,850 Beds  |  Based in St. Louis

Client Case Study: PURCHASED SERVICES PROGRAM

TractManager Case StudyThe Challenge:

  • Not all facilities covered under vendor transcription contract.
  • Unknown mix of on- and off-shore resources reduced visibility into rates.
  • No firm contractual language for performance or accuracy.
  • Vendor overcharging for turnaround time surcharges.
The Solution?

Top 10 Negotiating Strategies

Skilled negotiators are like musical virtuosos. They have an extensive repertoire of tactics from which to draw, and they know when and how to make them a part of their performance. But negotiating healthcare contracts for capital, purchased services, and IT services can test the artistry of even the most masterful negotiator.