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Home / Customer Support

Training and Support Services

TractManager delivers a broad set of support services that complement our contract management solution. Our professionals provide both onsite and web-based training for all TractManager customers in addition to complete installation support for complementary third-party hardware.

After your database is deployed, TractManager provides ongoing support including assistance anytime from our company-run, U.S.- based help desk.

TractManager Consultants provide:

• Planning and full-scale creation of your organization's contract database
• Onsite scanning of existing contracts and documents
• Onsite and web-based training for all TractManager database users
• Specialized training for those users charged with maintaining the database
• Management of the process for future enhancements to your database
• Installation support for third-party digital scanning equipment
• 24/7/365 help desk support

To contact our 24 hour Customer Support Hotline, simply call 1-866-296-1270, or send an e-mail to helpdesk@tractmanager.com.

INTERACTIVE SUPPORT

TractManager uses the WebEx solution to provide online customer support as well as interactive training and secure remote support services. To schedule an online training or support session, please contact Customer Care at training@tractmanager.com.